SHIPPING
INFORMATION
If
for some reason we are unable to fill your order when we receive
it, we will e-mail you. You may choose to keep the title on order
or cancel it. We do not charge your card until we ship the order,
and we will e-mail you when the book (or other item) is ready to
ship.
For orders
going to addresses in the continental United States, we usually
ship Priority Post, unless you e-mail us requesting another
method (2nd Day, Next Day Air, specifically UPS or specifically Post). Regular
shipping charges are $5 for the first book and $2.50 for each additional
item. For oversized books and expedited shipping requests, we charge the
actual cost of shipping and handling.
For International Addresses we
ship via Priority Mail International (PMI). The standard charge for 1-2 books is $14.50 for Canada & Mexico, and $18.00 for most other countries. Larger orders or books over four pounds will be charged actual cost. We will e-mail you for acceptance of the cost prior to shipping. (Surface post is no longer available.)
OUR RETURN POLICIES
Your satisfaction is guaranteed.
And we welcome your comments and constructive criticism. If for any reason
you are not completely satisfied with your book purchase, please carefully
return the item, along with a copy of your receipt. We will exchange the
book or, if you prefer, issue a refund. We do ask that returns be made
within 30 days.
Videos and DVDs are not returnable, although defective copies may be returned
for replacement.
It is difficult to choose books without flipping through the pages, and we certainly understand when customers find one that doesn't meet
their needs. However, when a book is returned, it must reach us in the
same prime condition as when it left our store. Otherwise, we reserve
the right to charge a 10% damage fee.
CONTACT US
The store
is open Tuesday through Saturday, noon to six Eastern Time. You can reach
real people during store hours. If you can visit us, look for the sign
with our logo down by the road. The store is located a short mile off
US Route 1 at:
178 Boothbay Road
(State Route 27, going toward Boothbay Harbor)
Edgecomb, Maine
You can reach us by mail at:
Knight
Equestrian Books
PO Box 78
Edgecomb, ME 04556-0078
You can reach
us by phone during store hours: 207-882-5494
You may e-mail us anytime by writing us at: Help at Knightbooks.com.